FREQUENTLY ASKED QUESTIONS
How do I order a custom mahjong set?
Begin by completing our design a custom set customer form. Our team will reach out to schedule a personal consultation where we’ll discuss your vision, design preferences, and project scope. From there, we’ll create digital mockups for your approval before production begins.
How long does the design and production process take?
The design and approval process typically takes 4–6 weeks, followed by 4–5 months for production. Each set is handcrafted with meticulous detail, and final delivery takes approximately 2–4 weeks, depending on shipping method.
What materials are used in your mahjong sets?
Our sets are made using premium materials such as custom resin tiles, hand-finished premium walnut wood racks, and engraved details. Every component is chosen for its durability, beauty, and ability to reflect the sophistication of the Southern Charm Mahjong brand.
Can I customize accessories such as mats, racks, or packaging?
Absolutely. We offer fully custom accessories, including mats, racks, storage boxes, and branded packaging — all designed to complement your bespoke set and align with your property’s branding or aesthetic.
Are your sets meant for display or play?
Both. Each Southern Charm Mahjong set is fully functional for play yet designed with display-worthy craftsmanship. They are often showcased in boutique retail spaces, private residences, and luxury resort lounges.
Do I need an artist or is one provided while customizing the sets?
If you’re an artist or already have one in mind, our team will reach out directly to coordinate. If not, we’ll pair you with one of our trusted artists to bring your vision to life.